NHA Energy Consultants would always take a complaint seriously; and will always try and offer a best resolution for our customers. We have a dedicated team here that want to hear about it and help put things right.
If you do have an issue or complaint, please start off by calling the office on 0203 948 6811 and speak to the first available adviser. They will document your issue/complaint which will be investigated by our complaints team who will ensure an outcome.
If you would like to email us on: enquiry@nhaenergy.co.uk , within the email please provide your name, and full business details; including your telephone number, email address and a detailed account of your concerns and the outcome you are hoping to achieve.
We will do our best to issue a complaint resolution with 10 days of it being investigated however, in certain cases this may take longer.
If the complaint has not been resolved to your satisfaction, then you can raise the matter with our Managing Director who will undertake an independent internal review and aim to reach a resolution within 10 working days. You can contact the Managing Director, providing your name, and full contact details as follows:
Phone – 0203 948 6811
Post – Nik Henry, Managing Director, 79a high Street, Teddington, England, TW11 8HG.
Email – n.henry@nhaenergy.co.uk
Independent help and advice
If you haven’t received a satisfactory response from our Managing Director within 10 working days or if eight weeks have passed since you first registered your complaint you can take your complaint to a relevant third party or Ombudsman.
From Monday 28th March 2022, Ofgem confirmed that Ombudsman Services will offer an Alternative Dispute Resolution (ADR) provider for energy brokers and their clients.
It is an impartial and free service with their independent, impartial service considering both the rules and regulations and what is fair and reasonable.
Their contact details are as follows:
Web: https://www.ombudsman-services.org/energy
Email: enquiry@ombudsman-services.org
Telephone number: 0330 440 1624
Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF